How do I order?
All products at numph.dk can be purchased immediately. It is only possible to order our products online by placing an order yourself. If you have trouble placing an order on numph.com, you are most welcome to contact our customer service for help.

When do you withdraw the money?
We will not withdraw the money until we ship the order. 

"When can I expect to have my item delivered?
At Numph.com we ship your new sassy items with GLS, which means that you will receive your package within 2-5 working days if you order before 12:00 pm.

Which countries does Nümph.dk deliver to?
At Nümph A/S, we want to give everyone in Europe the opportunity to pamper themselves or their loved ones with our products, and it is therefore possible to order from all EU countries except Greenland, the Faroe Islands and Iceland.

How do I pay?
We accept the following payment methods and credit cards

Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB Cards, American, Express, Diners Club, iDeal, ViaBill, MobilePay Online

There is no additional charge for the use of credit cards at Numph.com.

Before payment, you will be notified of what products you have ordered and at what price.

The amount will not be deducted from your account until we ship the products from our warehouse. You will receive an order confirmation within a short time via email. It is not possible to prepay or pay via online banking or e-cash at numph.com

How do I return an item?
There is a 14-day full right of return on items purchased in our webshop. The period is calculated from the day the full order is delivered to you.

If you come from one of the following countries below, the return procedure is as described:

Denmark, Germany, Austria, Belgium, Luxembourg, Poland

Here it is quite simple to return the items you did not need anyway, just use the enclosed return label we have paid the freight and your return is completely free. Should you be so unlucky that a return label is not included in your order by mistake, you simply contact our customer service per. mail to shop@numph.com and they will be ready to correct the error.

All other Countries which are not mentioned in any of the above procedure pay the return shipping themselves, and send to the address below within the described return rules. We regret that we are unfortunately unable to provide the same service to all countries at present, but we are working to find a solution that will enable even more countries.

Nümph A/S
Metalvej 12
6000 Kolding

How do I use my discount code online?
If you received a discount code for our web store, you can easily use it by clicking 'Do you have a discount code?' when you activate your shopping cart.