1. GENERAL INFORMATION

Nümph A/S
Ibsvej 1–3
DK-6000 Kolding
Denmark
CVR no.: 29518343

Phone: +45 7631 4300
E-mail: shop@numph.com

By placing an order on numph.com, you confirm that you have read and accepted these terms and conditions.

We reserve the right to update and change these terms and conditions on an ongoing basis. The terms and conditions applicable to your order are the terms that were accepted at the time of purchase.

We reserve the right for errors in product descriptions, images, colour reproduction, prices, stock status and other information on the webshop.


2. OVERVIEW

Below you will find an overview of our terms and conditions, divided into the following sections:


3. Ordering
4. Delivery
5. Payment
6. Returns
7. Claims
8. Complaints
9. Customer Service
10. Personal Data
11. Liability and Force Majeure
12. Version


3. ORDERING

How to order on numph.com

1. Select the product you want and add it to your basket.
2. Review your order in the basket.
3. Go to checkout and accept the terms and conditions.
4. Enter your billing and delivery information.
5. Choose your delivery method and payment method and complete the purchase.

Once your order is complete, you will receive an order confirmation by e-mail.

Please note that card payments may require two-factor authentication, depending on your bank or payment provider.

You are responsible for ensuring that the information you enter when ordering is correct. We cannot guarantee that information can be changed once the order has been placed.


Who can shop on numph.com?

Numph.com is aimed at private consumers with a delivery address in one of the countries we ship to (see the Delivery section below).

We deliver to private addresses, business addresses, GLS ParcelShops and GLS Parcel Lockers.


Prices

All prices on numph.com are shown in euro and include VAT.

We reserve the right to change prices without notice and to correct any pricing errors.


Product information, colours and sizes

We strive to present our products as accurately as possible.

Colours may, however, appear different depending on your screen settings, device and lighting conditions, and we cannot guarantee that colours shown on the webshop always fully correspond to the item's actual colour.

Measurements, size guides and product descriptions are indicative. Minor variations in measurements, fit and appearance may occur depending on material, production and the characteristics of the individual item.

Such minor variations are not considered defects.


Change or cancellation of an order
If you wish to change or cancel your order, please contact us as soon as possible at shop@numph.com. You can also cancel your order directly via our cancellation form here ,in accordance with EU Directive 2023/2673 on the right of withdrawal.

Once we have received your request, we will do everything we can to stop the order before it leaves our warehouse. We cannot guarantee that changes or cancellations are possible, as this depends on the order status. Orders that have already been processed or prepared for shipment cannot be cancelled.

If your parcel has already left our warehouse, you can instead register your return here.


Reservation of rights – pricing errors and misuse

Pricing and system errors

We reserve the right for typing errors, pricing errors, technical errors, sold-out items, and errors in prices, discount codes, campaigns and stock status.

If a price, discount or other benefit is obviously incorrect, and the customer realised or reasonably should have realised this, we are not bound by the agreement and reserve the right to cancel the order in full or in part.


Misuse of discount codes and campaigns

Discount codes, gift cards and campaigns may only be used in accordance withthe applicable terms.

Misuse, including unauthorised or repeated use, redistribution contrary to the intended purpose, or circumvention of technical restrictions, may result in cancellation of the order(s), withholding of delivery and/or exclusion from future purchases.

We reserve the right to cancel any order where misuse is identified or suspected.


Discount codes and campaign offers

Discount codes, campaign codes, gift cards and similar offers are subject to specific terms and may be limited to certain customers, products, periods or number of uses.


Unless expressly stated otherwise:

● Discount codes are personal and cannot be transferred.
● Discount codes must not be copied, distributed, published or shared without our written consent.
● Only one discount code can be used per order.
● Discount codes cannot be combined with other offers or campaigns unless
expressly stated.

We reserve the right to reject, correct or cancel orders where discount codes
have been used in breach of their terms.


In the event of unauthorised use, we also reserve the right to:

● cancel the order before dispatch
● require the item(s) to be returned
● charge the value of the unauthorised discount
● block future purchases

All campaigns and offers are valid while stocks last and may be changed or withdrawn without notice.

4. DELIVERY

At Nümph, we strive to send your order as soon as possible.

Orders placed before 14 pm on business days are normally dispatched the same day. Orders placed after this time are dispatched the following business day, and you can typically expect delivery within 3–6 business days after ordering (up to 14 days for UK customers). Express delivery is not offered.

We ship to the following countries, with shipping prices starting from €6.95:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (we do not ship to islands), Sweden, Switzerland, Turkey, United Kingdom.

All orders are sent with GLS and are insured during transport.

Current shipping prices and any free-shipping thresholds are always shown at checkout.

Please note that delivery times are indicative. We cannot be held responsible for delays caused by the carrier, weather conditions or other circumstances beyond our control.

We do not offer delivery to Iceland or Northern Ireland.


Uncollected parcels

If a parcel is not collected within the carrier's collection deadline, it is automatically returned to our warehouse.

If we do not hear from you before the parcel is returned, the order will be treated as an ordinary return, and the same return costs described in the Returns section below will apply.

If the parcel is returned due to a missed collection and you still wish to receive your order, please contact our customer service at shop@numph.com. If the reason is, for example, a delayed delivery, a missing message from the carrier, or other circumstances beyond your control, we will be happy to help find a solution.

Whether we can reship the order, and any related shipping costs, will always be assessed on a case-by-case basis.



5. PAYMENT

We accept the following payment methods:

● Visa, Mastercard, Maestro
● American Express
● PayPal
● iDeal
● Bancontact
● Google Pay and Apple Pay
● Klarna

Payment is reserved when you place your order and is only deducted once the order is dispatched from our warehouse. We will never charge a higher amount than the one you approved at checkout.

All payments are processed via secure, encrypted payment solutions. All prices include VAT.

We reserve the right to correct pricing errors and cancel orders for sold-out or discontinued items.

6. RETURNS

You have a 14-day right of withdrawal on items purchased on numph.com.

This means you have 14 days from the day you receive the item to exercise your right of withdrawal.

To exercise your right of withdrawal, your return must be registered via our return portal within 14 days. Once your return is registered, you have a further 14 days to send the item back to us.


How to return an item:

1) Register your return online

Register your return online via our return portal before sending your parcel back.

Use your order number (NUM…) and the e-mail address you used when ordering.


Exchange

When you register your return, you also have the option to choose an exchange for a different size, colour or style instead. Simply follow the instructions in the return portal.

Exchanges are sent as soon as payment for the exchange has been completed. Please note that exchanges and returns are processed separately; any items returned are refunded once they have been received and processed at our warehouse.

If you received a 10% welcome discount on your first order, this discount will automatically carry over to your exchange. You will also receive free shipping on your exchange.


2) Return instructions and costs

After registering, you will receive a confirmation and an email with further return information and instructions. Please note that our return process varies depending on the country you are returning from. This is due to different return options provided by our partner courier GLS, and therefore not something we can change individually.

a) For customers from Belgium, Poland, Sweden, Ireland or Luxembourg

● You will receive a return label in the email.
● Follow the return instructions provided.
● Drop off your package at a GLS Parcel Shop.
● Please note that a return fee of 6 EUR will be deducted from your refund.

b) For customers from all other countries

● You will receive an email with instructions on how to send your return to us.
● Follow the return instructions provided.
● Drop off your package at your chosen courier service.
● You are responsible for the return shipping costs yourself, and no return fee will be deducted.


3) Pack your order and enclose the return form

Enclose the return form that came with your order in the return parcel.

Please make sure the item is returned:
● in its original packaging
● in the same condition as when you received it
● with the original hangtags and price tags attached

You are responsible for ensuring that the item is properly packaged, and you bear the risk for the item until we have received it back.


4) Send your parcel
Hand your parcel over to the carrier or drop-off point that applies to your return method (see step 2 above).

Remember to obtain and keep a receipt for the hand-over until you have received your refund. The receipt serves as proof that the parcel has been sent back to us.

You bear the risk for the returned parcel until it has been received at our warehouse, and you are responsible for ensuring that the parcel is properly packaged. If the parcel is lost or damaged in transit and you are unable to provide proof of hand-over, we regret that we will not be able to process or refund the return.

All returns must be sent directly to our warehouse address below. Returns cannot be handed in at our head office, at retailers, or at any other address.

Return address:

Nümph A/S
c/o ALPI
Essen 30
6000 Kolding
Denmark


5) Await your refund

Once we have received and processed your return, the amount for the returned item(s) will be refunded to the same payment method used for the purchase.

Where applicable, a return fee will be deducted as described in step 2 above.

You will automatically receive an e-mail once your return has been processed.


Refund

In the case of a valid withdrawal, the purchase amount will be refunded no later than 14 days after we have received notice of the withdrawal and have received the item(s) back.

If only part of the order is returned, any delivery costs will not be refunded.

Refunds are made to the same payment method used for the purchase.


Discount handling on returns

If you used a discount code, campaign or other type of discount when purchasing, the discount is allocated proportionally across the items it applies to. When you return an item, you will therefore be refunded the amount you actually paid for that specific item.

If you return part of an order where a discount code or campaign was used, the discount will not be refunded separately.

If you received a discount for spending above a minimum amount, returned items will still be refunded at the price you paid for them at the time of purchase.

If you qualified for free shipping on your order and subsequently return items so that the order value falls below the free-shipping threshold, the free shipping you received will still apply. No additional shipping costs will be charged retroactively.


Condition of the goods on return

You may try on the item in the same way you would in a physical store, in order to establish the nature, characteristics and fit of the item.

If hangtags, price tags or similar have been removed or damaged, or if the item is otherwise not returned in substantially the same condition as when you received it, this may result in a reduction in the item's value.

Where an item has been handled in a way that significantly reduces or eliminates its resale value, the reduction in value may amount to the full value of the item, and no refund will be made in that case.

7. WARRANTY CLAIMS

If you have received an incorrect or defective item, we apologize.

Please contact our customer service at shop@numph.com before returning the item.

You have a 24-month right to make a warranty claim under the Sale of Goods Act. The warranty covers manufacturing and material defects.

For a claim, please send:

• Order number
• Description of the issue
• Photos of the specific faults and defects
• Provide product name, style number and size

NOTE: Please do not return warranty claims to us before you have contacted our customer service at shop@numph.com. Claims cannot be registered and returned via our return portal.

If the item was purchased from one of our retailers, the claim must be handled by that retailer.


8. COMPLAINTS

If you are unhappy with our service, delivery or handling of your order, please contact us at
shop@numph.com.

If we are unable to find a solution, and Danish law applies to your purchase, you can submit a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk


Consumers can find information about alternative dispute resolution (ADR) and available dispute resolution bodies through the European Commission’s Consumer Redress Portal.


9. CUSTOMER SERVICE

Do you have questions about your order, returns or a claim?

Contact us at:

E-mail: shop@numph.com

Phone: +45 76314300

Customer service:

Monday–Thursday: 08:00–16:00

Friday: 08:00–14:30

We aim to respond to inquiries within 24 hours.


10. PERSONAL DATA

We process personal data in order to manage your purchase and our customer relationship with you.

To place an order on our webshop, we process, among other things:

• Name
• Address
• Telephone number
• Email address
• Information about your purchases

The information is used for delivery of your order and for handling inquiries regarding your purchase.

Data controller is:
Nümph A/S
Ibsvej 1–3
6000 Kolding
CVR nr. 29518343

You can read more about how we process personal data, including your rights, retention periods and recipients of information, in our Personal data and cookie policy.

11. LIABILITY AND FORCE MAJEURE

Nothing in these terms and conditions limits or excludes liability in cases where such a limitation or exclusion is not permitted under applicable law.

Nümph cannot be held liable for delays, failure to deliver, or failure to perform our obligations if this is due to circumstances beyond our reasonable control. This includes, but is not limited to, fire, flood, hurricane, riot, civil unrest, war and terrorist attacks.

We always strive to inform our customers as soon as possible and to find a reasonable solution if such situations arise.

Nümph is not liable for indirect losses or consequential damages, including lost profits, operating losses, loss of data or other consequential financial losses, unless otherwise required by mandatory law.

To the extent permitted by law, Nümph's total liability is limited to the value of the order to which the claim relates.


12. VERSION

These terms were last updated in June 2026 and replace all previously applicable terms and conditions.