Shipping policy

At Nümph, we strive to send your order as soon as possible.

Orders placed before 14 pm on business days are normally dispatched the same day. Orders placed after this time are dispatched the following business day, and you can typically expect delivery within 3–6 business days after ordering (up to 14 days for UK customers). Express delivery is not offered.

We ship to the following countries, with shipping prices starting from €6.95:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (we do not ship to islands), Sweden, Switzerland, Turkey, United Kingdom.

All orders are sent with GLS and are insured during transport.

Current shipping prices and any free-shipping thresholds are always shown at checkout.

Please note that delivery times are indicative. We cannot be held responsible for delays caused by the carrier, weather conditions or other circumstances beyond our control.

We do not offer delivery to Iceland or Northern Ireland.


Uncollected parcels

If a parcel is not collected within the carrier's collection deadline, it is automatically returned to our warehouse.

If we do not hear from you before the parcel is returned, the order will be treated as an ordinary return, and the same return costs described in the Returns section below will apply.

If the parcel is returned due to a missed collection and you still wish to receive your order, please contact our customer service at shop@numph.com. If the reason is, for example, a delayed delivery, a missing message from the carrier, or other circumstances beyond your control, we will be happy to help find a solution.

Whether we can reship the order, and any related shipping costs, will always be assessed on a case-by-case basis.